Customer Success - Full Interview

Carly Agar provides an in-depth look at the field of customer success, highlighting its critical role in ensuring companies maximize their software and service investments. She explains different phases of the customer lifecycle, differentiates between customer success managers and account managers, and underscores the proactive and reactive elements of the job. Carly shares her personal career journey from a marketing degree to a sales role and eventually to a customer success position at a startup. Carly offers career preparation tips, such as gaining customer interaction experience, studying relevant fields, and networking, stressing the importance of building relationships at all career stages.