EME-commerce Operations Manager
EM
Career

E-commerce Operations Manager

By the numbers
Typical pay
$83,050 / yr
Education to start
Bachelor's degree
Future demand
+3.0% by 2034
People in this job
1.1M
Figures shown for ·closest of 3 O*NET occupations
The work
Watch · day in the life
A day, hour by hour
08:00
Dashboard review

Scan overnight orders, inventory alerts, and fulfillment error flags.

08:30
Standup & triage

Sync with warehouse and logistics teams. Blocked shipments get fixed first.

09:00
Inventory call

Three SKUs dipping low — decide now whether to reorder or wait it out.

10:00
Data deep-dive

Pull fulfillment reports; a slowdown in packing times points to a staffing gap.

11:30
Marketing sync

Flash sale next week — check if warehouse can actually handle the volume promised.

13:00
Carrier review

Late-delivery complaints are up; weigh switching carriers against switching costs.

14:00
Platform & listings audit

Fix mismatched stock counts and a broken checkout step flagged by IT.

15:30
Returns process check

Review refund turnaround times; one bottleneck is adding two days to every return.

16:30
Tool rollout

Test new OMS feature with the warehouse lead before pushing it live tomorrow.

Things you do
  • Track inventory levels daily so products never go out of stock.
  • Spot bottlenecks in the order process and fix them fast.
  • Dig into sales and fulfillment data to find what's going wrong.
  • Coordinate with shipping carriers to keep deliveries on time and affordable.
  • Keep product listings, prices, and stock counts accurate on the website.
Decisions you’ll make
  • Is this inventory dip a real stockout risk, or can I wait before reordering?
  • Should I eat the shipping cost to keep this customer happy, or hold the line?
  • Is this fulfillment slowdown a one-off glitch, or a sign of a deeper process problem?
  • Can our operations actually handle the volume marketing just promised for this sale?
  • Should I switch carriers now, or stick with our current one despite the complaints?
Education Pathways · how you get there
55 in 100 went the college route · 45 in 100 found another way in None, typically
Education mapped from O*NET:
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